Billing & Refunds

Effective and last updated September 26, 2026

Paid Spotter Otter plans renew monthly or annually, according to your selection, until canceled. The price, billing frequency, and renewal terms are shown when you choose a plan and in Stripe Checkout.

Starting a subscription

An account is required for a paid plan. Before checkout, review the selected price and billing interval, automatic renewal, cancellation instructions, Terms of Service, and this policy. Stripe Checkout displays the selected plan, billing interval, price, and amount due before you pay. You must check the box agreeing to the Terms of Service. By completing checkout, you authorize the initial charge and recurring charges at the selected billing interval until you cancel.

Payment processing

Subscriptions sold through Link using Stripe Managed Payments show Link as the merchant of record. Stripe handles checkout, payment details, receipts, and transaction support. Spotter Otter provides the subscription service and product support, and does not receive or store your full card number or card security code. We retain limited subscription, invoice, payment, cancellation, and consent records as described in the Privacy Policy.

Renewal

Your subscription renews at the beginning of each monthly or annual billing period unless you cancel before the renewal is processed. Your account page shows the current plan and, when available, the end of the current billing period. Bank-processing times may affect when a charge appears on your statement.

Cancellation

Cancel online at any time through Account → Subscription → Manage subscription. Stripe’s customer portal will confirm the effective date. Unless the portal states otherwise, cancellation takes effect at the end of the current paid billing period. You may continue using paid features through that date, and no further renewal charge will be made after cancellation takes effect.

Pausing or deleting a Spotter, signing out, or simply not using Spotter Otter does not cancel a subscription. If you plan to delete your account, cancel the subscription first so you retain access to the billing portal.

Upgrades

Manage your subscription, payment method, invoices, or cancellation from Account → Subscription.

Refund policy

Subscription charges are generally non-refundable, and unused time in a billing period does not automatically receive a prorated refund or credit. Exceptions apply where required by law. If you believe a charge was duplicated, incorrect, unauthorized, or associated with a sustained failure of paid Spotter Otter features, email support@spotterotter.io within 30 days of the charge. Include the account email, charge date, amount, and a description—but never send a full card number or security code. We will investigate and may provide a full or partial refund when appropriate.

Failed payments

If a renewal payment fails, Stripe may retry the charge and may ask you to update the payment method. Paid access may be limited or returned to The Casual Otter plan if payment remains unpaid. You can update billing information through the Stripe customer portal.

Promotions, price changes, and taxes

A promotion applies only according to the terms displayed at checkout. We may change a subscription price by providing advance notice before the new price applies to a renewal. You may cancel before the change takes effect. Prices are in U.S. dollars unless checkout states otherwise. Applicable taxes may be added where required.

Billing support

For cancellation help, refunds, duplicate charges, or other billing questions, contact support@spotterotter.io. Spotter Otter is an independently operated online service based in Washington State, United States. This policy supplements the Terms of Service and does not limit non-waivable consumer rights.